Sandy Varatharajah joins the solo thinksquad, aka just Danielle, to share their 12 gifts of Ops Christmas. Together, they share 12 tactical gifts they’ve learned through growing and scaling operations teams at digital health start-ups. The gifts range from practical tips to manage your day to day, how to work better cross-functionally and hacks for leveling up your own operations skills.
This episode is sponsored by Out of Pocket, because no one is prouder of us than us: https://www.outofpocket.health/
You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library
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Hosts:
Nikhil Krishnan (twitter: https://twitter.com/nikillinit)
Danielle Poreh (linkedin: https://www.linkedin.com/in/danielleporeh/ twitter: https://twitter.com/danielleporeh )
Guest:
Sandy Varatharajah (twitter: https://twitter.com/sanvrajah?lang=en)
TIMESTAMPS
(00:00) Introduction to the 12 Gifts of Ops Christmas
(01:30) Gift #1: Think like a product person
(02:49) Gift #2: Run a drip campaign
(04:12) Gift #3: Give people sight into the problems
(06:01) Gift #4: Face your hidden factories, make swim lane maps
(08:50) Gift #5: Start an offboarding doc
(10:42) Gift #6: Prove something can be done before hiring a team
(12:58) Gift #7: When in doubt, fly out
(15:20) Gift #8: Build an ops roadmap
(18:05) Gift #9: Before effort comes focus
(22:43) Gift #10: Upgrade your software to AI features
(26:33) Gift #11: Contracts create choke points
(30:53) Gift #12: The power of schedule sending